The Real Estate Authority | Te Mana Papawhenua (REA) seeks expressions of interest for appointees to the Complaints Assessment Committee (CAC) panel.

REA is seeking CAC Panel Members who can:

• Make high quality complaint decisions that help increase the standards of conduct for New Zealand’s licensed real estate professionals.
• Bring knowledge, experience and diverse perspectives in law, real estate and consumer affairs to the real estate complaints process.
• Promote and protect the interests of consumers engaged in real estate transactions.
• Support high standards of conduct in the real estate sector.

Real Estate Authority – Te Mana Papawhenua

The Real Estate Authority (REA) is the independent government agency that regulates the New Zealand Real Estate profession. Our purpose is to promote and protect the interests of consumers and promote public confidence in the performance of real estate agency work.

The role

The CAC panel consists of lawyers, consumer representatives, and experienced real estate professionals. CAC panel members make decisions on complaints of misconduct against real estate professionals. 

The functions of the CAC are to:

• Inquire into and investigate complaints about the conduct of real estate agents.
• On its own initiative, inquire into and investigate allegations about any licensee.
• Make final determinations in relation to complaints, inquiries or investigations.
• Lay, and prosecute, charges before the Disciplinary Tribunal.
• In appropriate cases, refer the complaint to another agency.
• Inform the complainant and the person complained about of its decision, reasons for the decision, and appeal rights.
• Publish its decisions.

Requirements of the role include:

• Knowledge of law, real estate and/or consumer affairs.
• Previous experience in decision writing is desirable.
• Excellent written and oral communication skills.
• Able to work remotely.
• Reviewing evidence, attending (remotely or in person) hearings to reach a decision and writing decisions.
• Sound judgement and ability to work in a team to tight timeframes.
• An average of 30 - 50 hours per month subject to complaint case volumes.
• Complaint determination or dispute resolution experience preferred.
• Effective IT, time management and organisational skills.
• Knowledge and commitment to Te Tiriti o Waitangi.
• Diverse perspectives.

Each appointment is for a five-year term. Remuneration for panel members is set in accordance with the Cabinet Office Fees Framework and is currently between $52 and $85 per hour depending on the position held (Chair, Deputy Chair or Member)

Expression of interest

Click here for the job description and expression of interest form.

Apply by sending your CV, covering letter and expression of interest form to recruitment@rea.govt.nz.

Applications close at 5.00pm on 30 June 2024.

For any support with the application process, please contact recruitment@rea.govt.nz.

Questions

For more information about the roles, please contact Sue Johnston, Investigation and CAC Manager at Sue.Johnston@rea.govt.nz.